SMART LIVING WARRANTY TERMS & CONDITIONS

This product is fully guaranteed against defective materials and manufacturing defaults including parts and services for the stipulated warranty period from the date of purchase:

• The warranty provided by Hafele (Malaysia) Sdn. Bhd (“HÄFELE”), shall apply to manufacturing defects and covers for domestic/ household use only.
• The registered warranty is not allowed to be transferred to others.
• Warranty is effective for smart living devices purchased from an authorized HÄFELE resellers operated in Malaysia only.
• End user shall only engage HÄFELE technicians or HÄFELE authorized service contractor to provide warranty related services.
• The purchaser is required to request the service via hafelewarranty.com.my when service is required.
• Service charge will be imposed for a requested service call with no technical fault identified by Hafele technicians or Hafele authorized service contractor during warranty period.
• Under the following circumstances, parts and labour will be chargeable even during the warranty period. The warranty DOES NOT extend to the followings:

* The serial number of the smart door lock has been altered, tampered or removed.

* The device has been tampered with, subject to misuse, negligence and damage while in transit.

* The device has not been installed, maintained or operated in accordance with instructions given by HÄFELE.

* The device has undergone, repaired, modified, or dismantled by any other person prior verification of approval by Hafele.

* Defects are caused by fire, lightning, electrical disturbance, negligence, accidents and other natural disasters or deviation from recommended application and installation.

* Defects are caused by household pests such as lizard, rat, cockroach, etc.

* Defects are caused by battery leakage, chemical reaction, excessive heat, excessive dust, corrosive surroundings, such as cement factory, animal farm, etc.

* Components parts which require replacement in the ordinary course of use are caused by normal wear and tear by reasons of their characteristic, including accessories.

• HÄFELE liability under this warranty is limited to repairing and/ or replacing defective products only. The warranty does not cover any losses and damages caused directly or indirectly by the products.
• HÄFELE reserves the right to impose additional charges or may refuse to attend to any products installed locations which are inaccessible and/ or hazardous to its service agents.
• Decisions by HÄFELE on all questions pertaining to complaints as results of defects, either workmanship or material shall be conclusive.
• The purchases will have no claim under this warranty in respect of personal Injury, damages to property or consequential damage.
• HÄFELE reserves the right to change the warranty conditions and terms to change without prior notice.

Warranty Period