SMART LIVING WARRANTY TERMS & CONDITIONS

This product is fully guaranteed against defects in materials and manufacturing, including parts and services, for the stipulated warranty period from the date of purchase:

• The warranty provided by Hafele (Malaysia) Sdn. Bhd. ("HÄFELE") applies to manufacturing defects and covers domestic or household use only.
• The registered warranty cannot be transferred to another person.
• The warranty is effective only for smart living devices and smart door locks purchased from authorized HÄFELE resellers operating in Malaysia.
• The end user shall engage only HÄFELE technicians or HÄFELE authorized service contractors to provide warranty-related services.
• The purchaser is required to request service via hafelewarranty.com.my when service is required.
• A service charge will be imposed for any requested service call where no technical fault is identified by Hafele technicians or Hafele authorized service contractors during the warranty period.
• Under the following circumstances, parts and labour will be chargeable even during the warranty period. The warranty DOES NOT extend to the following:

* The serial number of the smart door lock has been altered, tampered with, or removed.

* The device has been tampered with, misused, neglected, or damaged while in transit.

* The device has not been installed, maintained or operated in accordance with instructions given by HÄFELE.

* The device has been repaired, modified, or dismantled by any other person without prior verification or approval by Hafele.

* Defects are caused by fire, lightning, electrical disturbance, negligence, accidents, other natural disasters, or deviation from the recommended application and installation.

* Defects are caused by household pests such as lizards, rats, cockroaches, etc.

* Defects are caused by battery leakage, chemical reaction, excessive heat, excessive dust, or corrosive surroundings, such as cement factories, animal farms, etc.

* Defects are caused by incorrect use of a charger adapter for the smart door lock. Only a 5V-2A adapter may be used to charge a smart door lock with a lithium battery.

* Component parts that require replacement in the ordinary course of use due to normal wear and tear or their characteristics, including accessories.

• HÄFELE's liability under this warranty is limited to repairing and/or replacing defective products only. The warranty does not cover any losses or damages caused directly or indirectly by the products.
• HÄFELE reserves the right to impose additional charges or refuse to attend to any products installed in locations that are inaccessible and/or hazardous to its service agents.
• Decisions by HÄFELE on all questions pertaining to complaints arising from defects in workmanship or materials shall be conclusive.
• The purchaser will have no claim under this warranty in respect of personal injury, damage to property, or consequential damage.
• HÄFELE reserves the right to change the warranty terms and conditions without prior notice.

Warranty Period